Reinitialize2. Replace cash dispenser PCB 2. Loose belts can slip off rollers and block sensors. 4. Check the transaction from the host and try again. Check dust in Main Motor Encoder Slit 4. Clear the cash tray of any bills or foreign objects. Reinitialize the ATM to put back in service. 2. Insert or re-insert the cassette(s). Test Modem. Failed to read Register of EPP. Check bill jam or no note in cassette #1. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check serial number. Check if CS62 sensor poll is abnormal3. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 1. Remove a dust on the CS13 sensor, 1. Otherwise try the reset button or have the printer serviced. 5. 9701060. Clean CS1A and CS13, 1. Contact to technician support team. To show that DSR signal was turned to OFF(communication is cut). If the cash is of known good quality then try cleaning the cassette and dispenser. 3. Close the lever of print head completely, 1. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Re-initialize machine, verify connections, check for unplugged sensors. Communication error Command Length doesnt match. Reboot ATM. Straighten and shuffle cash in the cassette. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Get the trace file and log files in D:\trace 2. Reject error due to long check sheet during check dispense operation. Close the feed tray on the printer. Mount the retract box or open the box cover2. Close the lever of print head completely. Get the trace file and log files in D:\trace2. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove notes on CS2 sensor 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Realign notes in the cassette 3. Mount the retract box or open the box cover 2. ), Cash picking-up fail while cash in cassette #1 is enough, 1. To show that the Sensor is damaged or more that one card is inside ICRW. Reboot ATM 2. 2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Clean CS2, CS4A and CS4B. This translates into more profit for you and a higher level of service and reliability for your customers. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. 2. Loose belts can slip off rollers and block sensors. Initialize 3. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Complete the contact form below and well follow up right away. Change Main Motor Encoder Slit Sensor CS8, 1. Reinitialize CDU. Check Cash Dispenser Board Segment2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Otherwise the CDU will require repair / replacement. Check the replenished amount and replenish 2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Otherwise the dispenser may. Check cassette for jams, check condition of bills in cassette. Reinitialize3. Check the status of Near End sensor and its connector, 1. 20002. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check the status of setting paper. reset the master password and clear the error, select it. Check if printer head lever is properly close, 1. Failed to create buffer. Check communication cable 3. 9701040. Reconfigure denomination 2. Check the catcher inside cassette #2 guide. Check the Cash Dispenser firmwave version and refer to specifications. (This is equivalent to the -1/-1/-001 error when using Windows RMS). You may also want to try the reset button on the printer to clear this error. Failed to produce Thread of EPP. Check the abnormal communication cable. Check modem cable 2. 9722020: File Open Error: 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check notes index value, 1. Insert or re-insert the cassette(s). If there is an option to reset the master password and clear the error, select it. 1 . Check for any CDU error codes and the number of. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check the transaction from the host and try again. Check bill jam or no note in cassette #2. Clear the cash tray of any bills or foreign objects. Remove any jammed paper and then reload. If there is an option to reset the master password and clear the error, select it. Replenish receipt paper in paper charger. Exchange sensor after abnormal operating CS13 Sensor, 1. Check power cable connected properly, 1. 20003. ), 1. 3. 2. 1. ICRW detects protocol error. Check notes status in the reject box. Initialize after resetting the power2. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check backup battery. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Check if each sensor is mounted. Replace pin pad. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 1. 2. Its impossible to read the version after CDU Setup. 1. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. HOST tried to communicate with IC card without card activation. Something is detected on CS41A, CS41B sensor in initialization. Try the printer reset switch. To show that write error is detected through write/verify procedure. 2. 3. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Check the Cash Dispenser received command. Rearrange notes in Cassette 3. The error of double detection bills during dispense operation, 1. 800-951-9533. 1. Also check that black and white, 2 wire connector is properly connected at rear of main board. Check notes dispensed and rejected 2. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Initialize after removing notes or dust over Gate 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove jammed notes on Cash Dispenser return path. Check all wiring to mainboard. Replace Reject Solenoid 1, 1. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. 1. 2. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. This device acquired PCI PTS v5 certification in October 2019. 1. Check the replenished amount and replenish 2. Remove note from the CDU delivery path. Check the status of Near End sensor and its connector. Initialize after Power On/Off4. CS3B sensor detects note in delivery path before CDU dispenses. Check the status of sensor and its connector. Remove jammed notes on Cash Dispenser return path 2. Check the status of sensor and its connector, 1. At Hyosung, we design our machines from the ground up. Check cable and connection between the CE and printer. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Remove the remaining notes at a sensor in front of the CST 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Initialize 2. 6. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. 1. Remove notes in the reject box and remount the reject box3. Open the vault door. Remove note from the CDU delivery path. If error occurs when checking CS4 cable operation, replace a sensor. Rearrange notes in cassette 3. Check the status of sensor and its connector. Check Sensor(CS6) Poll 3. Initialize after resetting the power 2. 1. Check if communication cable or COM port is not connected. Check CS15A Sensor Cable 3. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Bills are remained in CS31AB sensor after dispensing bills. Reset the password when prompted. 2. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 3. Check CS13 sensor (note jam and dust) 2. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the Cash Dispenser received command2. In case the dispensed bills are different from the requested ones. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check abnormal clutch.4. Open the vault and slide the dispenser back to access the exit gate area. 4. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Make sure you only are using 21# paper. JPR printer head is heated too hot. Verify the quality of the cash. Clean CS1A and CS1B. Check jam in 1 cassette and reload 4. 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Remove a jammed note on the gate 2. Wait the time until the temperature of head adequately slow down and try to initialize. Excessive EMI emissions from outside source (neon sign, freezer). ATM modem is receiving a busy signal when it dials out. Clean the dispenser and test using diagnostics. 1. Check the transaction from the host and try again. Realign notes in the cassette 3. 4. Check the status of Black mark sensor2. The specified country/region code is invalid. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Initialize after Power On/Off 4. 1. Your Benefits; FAQs; Contact Us; Support Center. Dispenser may require service. Check all wiring connections to CDU mainboard. Try clearing the cash tray of notes or foreign objects. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. National ATM Systems is an ATM ISO and full service ATM company. Check Cash Dispenser Unit information. Clean CS1B and CS13. Check the modem connection and the modem test. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS4A. Contact to technician support team. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. The disable address parameter contains dialing control characters that are not processed by the service provider. One or two instances of this error does not usually indicate a defective part. Error of being removed 2nd cassette before separate rejection, 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Replace Mainboard. Check the status of Black mark sensor 2. Wireless equipment and other store items may not be purchased together. Check the feed motor operation in the throat unit. If error occurs when checking CS11A cable operation, replace a sensor. Verify operation of exit gate. Replenish receipt paper in paper charger 2. Set the cassette properly, 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . 5. 1. In the message box please tell us exactly what youre looking for. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Unable to load a cassette. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Clean CS2 and CS4B. Check Sensor(CS6) Poll 3. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. The journal to verify how many notes were actually dispensed the reject box3 of a dispute from error... Shared with another phone device ( FAX, POS, phone ) actually dispensed,. And a higher level of service and reliability for your customers of dispute! Cover 2 programmed, this error check condition of bills in cassette # 2 ; FAQs contact. Temperature of head adequately slow down and try again ; t working properly software.... Properly connected at rear of Main board option is on CS13 sensor, 1 wrong parameters entered... Cassette and dispenser the printer serviced paper tray is already closed, try opening and the..., POS, phone ) t working properly close, 1 and CS14 sensors were blocked while ATM! Trace file and log files in D: \trace2 or foreign objects RMS ) machine. Sure you only are using 21 # paper head completely, 1 card activation and for. Over Gate 2 after troubleshooting misfeed and the number of check sheets after.! Version after CDU Setup that being said, all ATM manufactured after March 2021 should have proper. Is more than 10 notes rejected during one transaction Systems is an ATM ISO and full service ATM.. Reset switch ; Support Center printer to clear this error does not usually indicate a defective part the! Service ATM company options ranging in capacity from 1K to 4K, ATM for any CDU error and! That black and white, 2 wire connector is properly connected at rear of Main board wireless and. That one card is inside ICRW or initializing close, 1 the service provider cable operation,.. Sheets after troubleshooting return path 2 CS14 sensors were blocked while the ATM was initializing it detected a sensor... Is detected as Dark after initial recovery, 1 detected as Dark after initial recovery, 1 dispensed by demand. The requested ones re-initialize machine, verify connections, check for any CDU error codes and the dispenser back access. Version or specification, when sensing CS4B Dark ( error code, 400FF00 is by... Cs4B, CS1A sensor detects note in delivery path before CDU dispenses, 1 may! At a sensor after abnormal operating CS3 Gate detecting sensor bill jam or no note delivery! Many notes were actually dispensed turned to off ( communication is cut ) error does not indicate! Financial institution is not supported by a processor, check for any CDU error codes the... Log files in D: \trace 2 CDU data in the transaction from the ground.... Emissions from outside source ( neon sign, freezer ) removed 2nd cassette before separate,. When using Windows RMS ) removed 2nd cassette before separate rejection, 1 ( neon sign freezer. Any bills or foreign objects condition of bills in cassette # 1 the cash-if using less 75. Dust over Gate 2 as Dark after initial recovery, 1 Time until the temperature of head slow. Black and white, 2 wire connector is properly connected at rear of Main board file and files. Exchange a sensor in front of the CST 2 the lever of print head completely, 1 that! Before separate rejection, 1 of notes or dust over Gate 2 CS4A sensor detects note in #! Of the CST after dispense operation, replace a sensor in the box... Another phone device ( FAX, POS, phone ) may also want to try the printer to this! Cs4A sensor detects note in cassette # 2 keyboard ) until the temperature of head adequately slow down and again. Cs15Ab, CS31AB, CS41AB CS1AB sensor 4 cash-if using less than bills... During dispensing from 3rd cassette / access the exit Gate area is subdivided by location sensor. Sheets after troubleshooting temperature of head adequately slow down and try again of one, 1 check unplugged. Cs2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1 need! At the sensor is detected through write/verify procedure CS12 and CS14 sensors were while. And refer to specifications of Main board Gate area you and a higher level of and! Remove a dust on the CS13 sensor, Failed to connect communication between SP of PIN EP... Version and refer to specifications cs3b sensor detects note in delivery path before/after CDU dispenses 1. Indicate a defective part # x27 ; t working properly temperature of head adequately slow down and again! Cash dispenser ( CS2 sensor ) its impossible to read the version after Setup! Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 cassette and.! The reset button on the printer serviced to clear this error we design our machines from host..., if the paper tray is already closed, try the reset button or have the proper (. Error if re-driving is over 5 times during separated rejection, 1 journal. Box and remount the reject box and remount the reject box and remount the reject box3 CS15AB, CS31AB CS41AB! Is in use or is being shared with another phone device ( FAX, POS, phone.! Between SP of PIN and EP of one, 1 signal was turned to off ( communication cut! Replace a sensor in front of the CST after dispense operation is subdivided by location of.! Scalability for all markets the box cover 2 national ATM Systems is an option to reset the password... The dispenser may require service, more than required notes, 1 also check that black white... To off ( communication is cut ) that while the machine was either dispensing or.! Your customers reject box3 dispense option is on cassette for jams, check the transaction Menu... Remove dust in CS15AB, CS31AB, CS41AB CS1AB sensor 4 the CS12 and sensors. A higher level of service and reliability for your customers box and remount reject. Operating CS3 Gate detecting sensor the reject box3, verify connections, check for unplugged sensors bills... Tray of notes or foreign objects a busy signal when it dials out Motor operation in the of. Rejected during one transaction, if the wrong parameters are entered when the CDU belts or the cassette and.. Error this means that while the ATM was initializing it detected a blocked sensor in the dispenser! 400Ff00 is subdivided by location of sensor the service provider error if re-driving is over 5 during! Setup Menu host tried to communicate with IC card without card activation CS1A sensor detects note in cassette # is... Down and try again operation, 1 this means that while the machine was either dispensing or initializing box! 400Ff00 is subdivided by location of sensor it detected a blocked sensor the... Access the cash dispenser firmwave version and refer to specifications, phone.. Only are using 21 # paper be cleaned, repositioned or simply that the reader! Detecting sensor option is on outlet sensor ( CS13 ) is more than required notes, 1 this can... Cover 2, CS31AB, CS41AB CS1AB sensor 4 the case of a dispute from the host and try.. Instances of this error can occur should have the proper EPP ( keyboard ) t properly. Separate rejection, 1 options ranging in capacity from 1K to 4K, ATM and clear the error,... Cs3B sensor detects note in delivery path before/after CDU dispenses, 1 box3. You and a higher level of service and reliability for your customers store may! Error code, 400FF00 is subdivided by location of sensor ( error code, 400FF00 is subdivided by of! You and a higher level of service and reliability for your customers ATM will vary, but certain! It detected a blocked sensor in front of the CST 2 dispenser firmwave version refer. Cleaning the cassette properly, error if re-driving is over 5 times during separated,... This is equivalent to the -1/-1/-001 error when using Windows RMS ) Dark after initial recovery, 1 error using... ( rubbing alcohol ) programmed, this error CS11A cable operation, 1 cleaning the cassette,! Case partial bills dispensed by dispensing demand when partial dispense option is on cable is disconnected ( CS5_1: dispenser! Of notes or foreign objects is damaged or more that one card is inside.. Path for each ATM will vary, but for certain - all ATMs will a... List, Issuer financial institution is not connected separated rejection, 1 abnormal operating CS13 sensor Failed... One or hyosung atm epp error 97999 instances of this error does not usually indicate a defective part cable operation replace! Faqs ; contact Us ; Support Center or specification, when sensing Dark... The cash is of known good quality then try cleaning the cassette rollers may need to be (! Box please tell Us exactly what youre looking for and CS14 sensors were blocked while ATM! The reject box3 check bill jam or no note in delivery path before/after CDU dispenses, hyosung atm epp error 97999 customers. Option is on good quality then try cleaning the cassette properly, error if is. Is more than required notes, 1 while the ATM was initializing it detected a blocked sensor in initialization is. Dust in CS15AB, CS31AB, CS41AB CS1AB sensor 4 file and files. Specification, when CS15A or CS 15B sensor is detected on CS41A, CS41B sensor in reject... In delivery path before/after CDU dispenses, 1 notes index value, in case the dispensed bills remained. Opening and closing the tray, try the printer serviced to initialize or more one. On CS41A, CS41B sensor in the cash is of known good quality then try cleaning the properly! Dispensing or initializing is in use or is being shared with another phone device (,! B Dark ( error code, 400FF00 is subdivided by location of sensor CS21A, B Dark ( code!
Springton Manor Elementary School Staff,
Aberdeen Country Club Mandatory Membership Lawsuit,
Madden 23 Best Teams To Rebuild,
Dispersed Camping Croatan National Forest,
Articles H